Shipping policy
OVERVIEW
At Amenos, we aim to deliver your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped.
SHIPPING TIMES
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 3–12 business days
- International: 7–20 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs delays or high demand periods.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location.
We may occasionally offer free shipping promotions, which will be clearly stated on the website.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
DELAYS
While we aim to deliver within the estimated timeframes, delays can sometimes occur due to:
- High order volumes
- Courier issues
- Customs processing (for international orders)
We appreciate your patience and understanding.
INCORRECT ADDRESS
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
LOST OR STOLEN PACKAGES
Amenos is not responsible for lost or stolen packages once they have been marked as delivered.
If you experience any issues, please contact the shipping carrier directly.
CONTACT US
If you have any questions about your order or shipping, please contact us at:
Info@shopamenos.com